We want you to be satisfied with VectorVids Ai. This Refund Policy explains when refunds are available for subscriptions and credit purchases.
Subscription Refunds
7-day money-back guarantee If you purchase a monthly or annual subscription and are not satisfied, you may request a full refund within 7 days of your initial purchase — provided that you have used fewer than 20% of the credits included with your plan during that period.
Renewals Subscriptions renew automatically. Renewal charges are non-refundable after the renewal date has passed. You can cancel auto-renewal at any time from your billing settings; cancellation takes effect at the end of the current billing cycle, and you retain full access until then.
Annual plans Mid-cycle downgrades from annual to monthly are not refunded pro-rata, but you keep the higher plan benefits for the remainder of the paid period.
Credit Pack Refunds
- Unused credit packs purchased within the last 7 days may be refunded in full.
- Partially used credit packs are non-refundable.
- Credits do not expire during an active subscription. If you cancel, remaining pack credits remain usable for 90 days.
Non-Refundable Situations
We cannot issue refunds for: - Dissatisfaction with the creative quality of AI-generated outputs (this is inherent to generative models) - Usage that violates our Terms of Service (including account suspensions for abuse) - Requests made more than 7 days after purchase - Chargebacks filed without first contacting our support team
How to Request a Refund
Email support@vectorvids.com with: 1. The email address on your account 2. The approximate date and amount of the charge 3. A brief reason for the request
Refunds are typically processed within 5-10 business days to the original payment method.
Payment Disputes
Please contact us before filing a chargeback with your bank or card issuer. Chargebacks cost us disproportionately and we would rather resolve the issue with you directly.
Contact
For billing questions, email support@vectorvids.com.